Customer sync introduction
Our integration can sync customer data between WooCommerce and EposNow. This is triggered when a customer places an order on WooCommerce.
The flow is as follows:
- Order is placed on Woo
- Woo sends the order to Slynk
- Slynk checks to see if the order is from a Woo customer who has created an account on Woo, or if it is a guest order
- If it is a guest order, then the order is synced against the default WooCommerce customer in EposNow
- If the customer has an account on Woo, we check to see if there is an existing link for this customer. You can see existing links on our customer linker.
- If we have a link already, the order is synced against the linked customer in EposNow
- If we do not have a link, then we search the customers on EposNow to see if a customer with the same email address exists
- If we do not find any customers with the same email:
- A new customer is created on EposNow and linked
- The order syncs against this new customer
- If we find 1 matching customer:
- The customer is linked
- The order syncs against this existing customer
- If we find more than 1 matching customer:
- You will receive an email to let you know you need to select which customer should be linked
- After the customer is linked, the order will sync through against the linked customer
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